What is your return policy ?

Items must be returned within 14 days of the receipt
Items must be undamaged
Items must have all tags attached and be in original
packaging

Do you offer free returns ?

Unfortunately we do not offer free returns . Any return costs
will be at your own expense.

What if my product is faulty ?

We are sorry to hear you have received a faulty product. No
Problem ! Send our customer service an email within 14 days
of purchase at …, with images of faulty product and we will
be in touch to resolve the issue.

How long does it take to process my return ?

We aim to process your return as soon as possible, but on
occasions it may take up to 21 days for your refund to be
processed after you have returned your item to us. If you
have not been refunded after 30 days of returning the item(s)
to us, please contact us at admin@…with the proof of postage information from your carrier receipt and we will investigate this further.

How can I track the status of my return ?

As soon as your return has been received by our warehouse
team, you will receive an email notification . You will then also receive an email from us to notify you that the refund has been processed. Please note it might take 3-5 business days for the payment to show in your account, depending on the card issuer.